professional
landscaping.
FAQ
Here is a list of our most frequently asked questions.
1. Do you have a Minimum Charge per Visit?
Yes — our minimum charge for each landscape maintenance visit is $500 plus applicable tax.
2. Can you care for my houseplants during outdoor landscaping?
Yes — many of our clients have us tend to their indoor plants and flowers while we are outside enhancing their landscape.
Posted March 2006
3. Do I have to pay for a landscape design or rendering when planning a large installation?
No — while it’s not required, having a design or rendering helps make the installation process smoother by showing you exactly what to expect. In addition, design and rendering fees are waived upon acceptance of large projects.
4. What types of landscaping do you offer?
We serve a wide range of residential, commercial, and municipal clients.
Our products and services include: landscape designs and renderings, installations, ongoing maintenance, plantings, retaining walls, pavers, patios, decks, firepits, pools, steps, rain gardens, rooftop gardens, living walls, fences, living murals, and much more.
Posted May 2025
5. Does Urban Plantscapes service properties in the suburbs?
Yes! We proudly service urban, suburban, and rural properties. While we work in a variety of locations, most of our ongoing accounts are within about one hour of a downtown metro area. This allows us to provide timely service, maintain consistent quality, and deliver the level of care our clients expect—whether you’re in the heart of the city or a quiet suburban neighborhood.
6. Do you offer a weekly lawn mowing service?
No, we do not provide weekly lawn mowing during the season. Most of our clients use a separate lawn company for weekly or biweekly mowing. Our outdoor landscape maintenance program is designed for 6–12 visits per season, but lawn mowing can be added to those visits for an additional fee. We also offer lawn leveling, overseeding, and lawn repair services to keep your grass healthy and beautiful.
Posted January 2015
7. Do I have to sign a yearly contract for landscape maintenance?
No, a yearly landscape maintenance contract is not required. Some of our clients prefer to begin with one or two single cleanups, then transition to a yearly or even two-year contract once they see the results. Signing a contract does offer advantages—such as locking in your price for the full term and ensuring your property stays in top shape without the need to schedule each visit.
8. We really like the quality of your work, but we live outside of Toronto, Pittsburgh, Miami, NYC, and DC. Can we still work with you?
Absolutely! We offer landscape design, consultations, and installations to clients worldwide. Services can be provided virtually or in person with a bit of advance planning. No matter where you are, we can help bring your vision to life.
10. What is the difference between hardscaping and softscaping?
Hardscaping includes the non-living elements of a landscape, like patios, retaining walls, pavers, and decks. Softscaping covers the living elements—plants, trees, sod, and flowers. Most great landscapes use a mix of both for beauty and function.Posted July 2019
11. What forms of payment do you accept?
For domestic clients, we accept credit cards, checks, ACH transfers, and cash.
For international clients, we accept credit cards, checks, and ACH transfers.
Posted June 2017
12. What add-on services does Urban Plantscapes offer?
Beyond standard landscaping, we provide enhancements like power washing, deck refurbishing, patios, retaining walls, fire pits, pergolas, rain gardens, seasonal décor, event plant rentals, irrigation, lighting, and more.Posted November 2009
13. Do you offer financing for projects?
Yes. Depending on the scope and cost of your project, as well as your credit profile, we may be able to provide partial or full financing options.
14. We value our privacy. Can our project remain confidential?
Absolutely. We work with many high-profile, affluent, and privacy-conscious clients, and we are committed to honoring any confidentiality requests. Simply let us know when approving your project quote, and we will ensure your property and our work remain discreet.Posted January 2011
15. Is Urban Plantscapes LLC Insured?
Yes. Urban Plantscapes LLC is fully insured. Upon request, we can provide a Certificate of Insurance or a Certificate of Liability for your records.
16. How long is a quote valid?
A quote is valid for 30 days from the date of issuance. After this period, prices are subject to adjustment based on market conditions, material costs, inflation, and other relevant factors.
Posted May 2011
17. When are deposit payments due?
Deposit payments are due upon acceptance of the quote. Projects are scheduled on a first-come, first-served basis according to the order in which deposits are received. Payments may be made by check, credit card, cash, or ACH transfer..
PoliciEs
A list of our official Urban Plantscapes LLC policies.
1. Unpaid Invoice Policy
Urban Plantscapes LLC will issue an invoice upon completion of design and installation, or maintenance services. If payment is not received within 5 days a late fee of 10% will be applied to overdue accounts.
Effective August 2022
2. Positive Work Environment Policy
Our landscaping professionals are dedicated to delivering exceptional results. However, if any individual engages in harassment, verbal abuse, or other behavior that creates a hostile or toxic work environment, Urban Plantscapes LLC will immediately discontinue services.
Effective December 2018
3. Plant Guarantee Policy
In addition to our standard landscape maintenance services, we offer a guaranteed maintenance option for an additional fee as part of your plan.
Please note: We do not replace plants that perish due to lack of watering, absence of irrigation, acts of God, vandalism, or malfunctioning HVAC systems (for indoor plant care).
Effective May 2016
4. Bundle Pricing Policy
When receiving quotes from Urban Plantscapes LLC, you may be eligible for a discount by bundling multiple products or services together.
Please note: If you choose to remove an approved item from a bundled quote, the remaining products or services will revert to their standard, non-discounted rates. You will also be charged for those costs that were already approved.
Effective Date: July 2017
5. Design Freeze Policy
Once your design and installation plan is approved and materials have been purchased, any changes to the design must be kept to a minimum. This design freeze ensures we can complete your landscape installation on schedule.
Any new changes or additional items requested after approval will be treated as a separate project, with new charges for labor and materials.
Effective November 2011
6. Drug-Free Workplace
Urban Plantscapes LLC is a drug-free employer. We maintain a safe, professional, and healthy work environment for our employees, clients, and community.
Effective March 2004
7. Easy Access Policy
Urban Plantscapes LLC must have reasonable access to the job site in order to complete installation or maintenance services on schedule. This includes clear pathways for equipment, unobstructed work areas, and the ability for our team to perform tasks without delays. Ensuring proper access helps us deliver your project efficiently and to the highest quality standards..
Effective January 2014
8. Professional Standard Policy
Urban Plantscapes LLC is committed to performing all services in a professional manner, using industry best practices and horticulturally correct techniques. Our team members will conduct themselves respectfully at all times, refraining from the use of profanity or smoking on your property.
If you believe a team member has breached this policy, please notify us immediately so we can address the matter promptly.Effective July 2018
9. Payment Schedule Policy
Our payment schedule varies depending on the complexity of the project. Typically, a deposit of 25%, 33.333% or 50% is required upon acceptance of the job. The remaining balance is divided into progress payments, due at the completion of each project phase.
If there is a delay caused by weather, design changes, or other unforeseen circumstances, we may request a partial payment for the portion of the phase that has been completed.
Effective September 2019
10. Communication Policy
At Urban Plantscapes LLC, our primary form of communication is email. We find email to be the most reliable method, as text messages can sometimes fail to deliver or experience significant delays.
Additionally, we follow a one-point-of-contact policy, meaning all communication is directed through a single primary contact. This ensures clarity, consistency, and that your goals are met in the most efficient and timely manner.
Effective January 2020
11. Unforeseen Costs Policy
Urban Plantscapes LLC strives to provide accurate estimates and transparent pricing. However, certain costs may arise that are beyond our ability to anticipate. Examples include unexpected spikes in material pricing due to events such as natural disasters or pandemics, or conditions uncovered during excavation, such as large deposits of rock or buried concrete. Increases will reflect the increase in amount of work or price of good. Example: If the unforseen cost doubles the amount of work, you will be billed twice as much as original cost for that product or service.
In such cases, any additional costs incurred will be the responsibility of the client.
Effective November 2021
12. 5-Day Work Completed Policy
At Urban Plantscapes LLC, all completed work is considered final. Clients may request minor adjustments within five (5) calendar days of project completion. After this period, no further changes, revisions, or alterations will be made. This policy applies equally to individual portions of a project as well as the project in its entirety.
